TERMS OF SERVICE

Effective Date: 6/12/2025

1. ACCEPTANCE OF TERMS

By accessing and using VanceShirts.com (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website located at VanceShirts.com (the "Service") operated by Vance Shirts ("us", "we", or "our").

2. DESCRIPTION OF SERVICE

Vance Shirts operates an e-commerce platform for the sale of clothing and apparel. Our services include:

  • Online retail sales of clothing and merchandise
  • Order processing and fulfillment through third-party providers (Printful)
  • Payment processing through Stripe, Inc.
  • Customer support and order tracking

3. PAYMENT TERMS

Payment Processing: All payments are processed securely through Stripe, Inc. By making a purchase, you agree to Stripe's Terms of Service and Privacy Policy.

Accepted Payment Methods: We accept major credit cards, debit cards, and other payment methods supported by Stripe.

Pricing: All prices are displayed in USD and include applicable taxes. Prices are subject to change without notice.

Billing: You will be charged immediately upon placing your order. All sales are final unless otherwise specified in our return policy.

4. ORDER FULFILLMENT AND SHIPPING

Third-Party Fulfillment: Orders are fulfilled by Printful, our third-party fulfillment partner. By placing an order, you acknowledge that your order will be processed and shipped by Printful according to their terms and policies.

Shipping Times: Processing and shipping times are estimates and may vary. We are not responsible for delays caused by fulfillment partners, shipping carriers, or circumstances beyond our control.

International Orders: International customers are responsible for any customs duties, taxes, or fees imposed by their country.

5. RETURNS AND REFUNDS

Return Policy: Due to the custom nature of our print-on-demand products, we only accept returns for damaged or defective items.

Damaged Items: If you receive a damaged or defective product, please contact us within 30 days of delivery with photo evidence.

Refund Processing: Approved refunds will be processed to your original payment method within 5-10 business days.

6. USER ACCOUNTS AND DATA

Account Creation: Creating an account is optional but may be required for certain features. You are responsible for maintaining the confidentiality of your account credentials.

Data Collection: We collect and process personal data as described in our Privacy Policy. This includes data collected through:

  • WooCommerce for order management and customer data
  • Stripe for payment processing
  • Google Analytics 4 for website analytics and performance monitoring
  • Cookies and similar tracking technologies

By using our Service, you consent to the collection and use of your data as outlined in our Privacy Policy and Cookie Policy.

7. INTELLECTUAL PROPERTY

Our Content: All content on this website, including but not limited to text, graphics, logos, images, and software, is our property or that of our licensors and is protected by copyright and trademark laws.

User License: You are granted a limited, non-exclusive, non-transferable license to access and use the Service for personal, non-commercial purposes.

Prohibited Uses: You may not reproduce, distribute, modify, or create derivative works of our content without written permission.

8. PROHIBITED CONDUCT

You agree not to:

  • Use the Service for any unlawful purpose or in violation of these Terms
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the Service or servers
  • Use automated systems to access the Service without permission
  • Provide false or misleading information
  • Infringe upon the rights of others

9. DISCLAIMERS AND LIMITATION OF LIABILITY

Service "As Is": The Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

Limitation of Liability: To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues.

Maximum Liability: Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the amount paid by you for the specific product or service that gave rise to the claim.

10. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vance Shirts, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the Service or violation of these Terms.

11. THIRD-PARTY SERVICES

Our Service integrates with third-party services including:

  • Stripe: Payment processing (subject to Stripe's Terms of Service)
  • Printful: Order fulfillment (subject to Printful's Terms of Service)
  • Google Analytics: Website analytics (subject to Google's Terms of Service)
  • WooCommerce: E-commerce functionality (subject to WooCommerce Terms)

Your use of these third-party services is subject to their respective terms and conditions. We are not responsible for the actions or policies of third-party service providers.

12. PRIVACY AND COOKIES

Your privacy is important to us. Please review our Privacy Policy and Cookie Policy, which govern the collection and use of your information.

By using our Service, you consent to the use of cookies and similar technologies as described in our Cookie Policy.

13. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which our business is incorporated, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in the United States.

14. DISPUTE RESOLUTION

Informal Resolution: We encourage you to contact us first to resolve any disputes informally.

Arbitration: Any unresolved disputes may be subject to binding arbitration in accordance with the rules of the American Arbitration Association.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

15. MODIFICATIONS TO TERMS

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

16. TERMINATION

We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

17. SEVERABILITY

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

18. CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Email: support@vanceshirts.com

Website: vanceshirts.com